All orders are shipped via USPS Priority Mail or First Class, depending on your selection at checkout. I aim to ship all orders within 2-3 business days. Once shipped, you should receive your order in 1-3 days via Priority Mail or 1-5 days via First Class.
Products ship from Oregon and Arizona.
Please note: If you use the code FOWL for Free Shipping of orders $50+ at checkout, your order will be shipped via First-Class Mail. If you would like your order to ship Priority Mail, please pay for Priority Mail shipping.
Returns are only accepted for damaged items. If you have received an order that is damaged or broken, please send an email to firstname.lastname@example.org with a photo of the damaged item. The photo will be reviewed and a refund or exchange will be issued. Customers will not be responsible for the additional shipping charges if your damaged item is eligible for a replacement.
Please allow 1-2 business days for a response to your return request. If applicable, your return will be issued same day or next day, and will arrive within 5-7 business days.
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We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.